DTC Business Model
A direct-to-consumer (DTC) business model is known for supplying the products directly to the consumer. Instead of adhering to traditional retail stores, distributors, and other intermediary channels, the companies pitch the products directly to the consumers and at a much lower price.
This offers the businesses direct control over the entire process, from creation/manufacturing to marketing and lastly to the distribution of the products. With this comes the flexibility that the business model is exposed to. It helps brands to directly stay in touch with the end customers and know them better. By testing the large variety of distribution models, they can be flexible in choosing their kind.
It eliminates the need for them to bank upon any traditional retailers to get connected with the buyers. Due to its convenience and added advantage, it is slowly growing in popularity today than ever before. A large number of manufacturers are inclined upon the model to manifest a greater business. Ride Civilian incorporates this business model to offer its customers a pool of benefits at their fingertips.
How does our model benefit you?
We do not have any middleman involved, and thus no intermediary channel to manage the business.
- Complete authority of end-to-end process
The absence of middlemen gives us the flexibility to foresee a complete authority on the process and impose direct control on every significant step, from manufacturing to delivery.
We make use of platforms such as Facebook, Instagram, Amazon, and the like to make our products reach out to the target audience.
Reasons why we chose the DTC model:
- It gives us larger control over the customer experience
- It helps us gain improved control over the data of the customers
Hence, with such varying benefits and features, at Ride Civilian, we provide you more than one reason to trust us. Start planning your purchase by exploring the vast range of products and accessories online.
Sign up today to avail exciting deals and discounts. Feel free to get in touch with us by sending us an email: support@ridcvln.com or giving us a call to get your queries resolved. We will be more than happy to help you!
Shipping Table
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Orders
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Processing
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Carrier
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ETA
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Cost
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Order(s) under$50
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Within 48 hours
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FedEx / USPS
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7-14 business days
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$2.99
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Order(s) over $50
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Within 48 hours
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FedEx / USPS
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7-14 business days
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Free
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Replacement Parts of Bikes
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Within 72 hours
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FedEx / USPS
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7-14 business days
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Free
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Note:
- The continental United States (Lower 48 States) Only.
- The shipping of bike parts applies to only some parts used for replacing old ones. In order to know more, please get in touch with the customer support team.
Tax
Sales tax included in price.
Tracking Your Order(s)
We provide the seamless ability for the customers to track our products online. We shall provide you an email with the tracking ID. This helps you to be completely aware of the order placed and its whereabouts. With the help of a tracking ID, you can track your order to be well informed about the same.
Pre-Order with Us
Pre-ordering gets easier with us! When you pre-order a bike, you will witness a button on the website stating 'Pre-Order Now.' This means that we are selling bikes much before they reach our warehouses. The order status will soon be changed from our end.
Why Opt For Pre-order?
At the moment, the realm of the biking industry is witnessing a huge shortage of metal material. This is why we emphasize pre-orders, as we shall be processing orders in close accordance with the purchasing date.
With the customers placing orders in advance, it gives the convenience to receive items a lot faster. Once the items are delivered to the warehouses, your customers can receive the products a lot faster. During this difficult time, the manufacturer cannot ensure the production of out-of-stock products; hence pre-ordering is the viable choice to make.
We are offering an easy pre-ordering facility to our customers who can reach out to us easily. All you need to do is to click on 'pre order'. After paying the full amount, the order will be finalized from our end.
How Should I Pre-order?
In order to pre-order, you need to follow the following steps:
- Click the collection named PRE-ORDER in the top menu.
- Alternatively, you can also filter on the left-hand side to find products that are marked as 'Pre-order'. With this mark, you can easily find products that are available for pre-ordering.
- The next step will lead you to place orders online, followed by online payment. Post this step, keep waiting for the notification.
- You can sign up to receive a back-in-stock alert. This will help you to be aware of the products that are back in stock.
Back in stock products
Once the products are back in stock, the total time buyers can wait for the delivery of pre-order products after placing order(s) can be 15-60 days.
Covid-19 Updates
We are trying our best to deliver products on time, even during these difficult times of Covid-19. With our business adapting to the current challenges, our regular practice of delivery has primarily been affected.
We try our best to dispatch the items and deliver them on time by following the current safety and hygiene protocols. However, if you still experience any delay, we request you to stay patient.
